- This presentation will showcase a proven approach to growing top performers, emphasizing its importance as a key component to sustainable success. The methodology highlights how building cohesive teams and identifying leadership talent are anchored in what Mr Brown calls the 3 Cs—compassion, consistency, and coachability—non-negotiable traits for leaders at all levels.
- The content will dive into how setting clear guardrails for leaders while allowing autonomy fosters high-performing teams.
- By adopting a servant-supportive leadership style, Mr Brown and his team achieved measurable results, including increasing their budgeted fill rate from 93.2% to 98.5%, reducing turnover by 117%, and boosting the team member engagement index by 22.3% over 18 months. These outcomes were realized in patient access teams, a sector known for talent retention challenges.
Session Topics:
Revenue Cycle Management
Speaker(s):
Willie Brown
VP, Revenue Cycle
Sentara Healthcare